Booking, Deposit and Cancellation Policy
Last updated: 20 September 2026
This policy applies to appointments booked with Noor Aesthetics & Wellness, operated by Michaella Tatlah at:
70 Mill Street
Trecynon
Aberdare
CF44 8LY
United Kingdom
Email: hello@nooraestheticsandwellness.co.uk
Booking an appointment
Appointments may be booked through our online booking system, Aesthetic Nurse Software, or directly with Noor Aesthetics & Wellness.
Your appointment is not confirmed until you have received a booking confirmation and any required deposit has been paid.
Please ensure that the contact details supplied during booking are correct so that you receive appointment confirmations, reminders and important pre-treatment information.
Deposits
A deposit equal to 20% of the treatment price is required to secure an appointment unless otherwise clearly stated during booking.
The exact deposit amount will be displayed before the booking is confirmed and will be calculated using the price of the treatment selected at the time of booking.
Deposits are processed securely through Stripe or another payment provider displayed during checkout. The deposit will be deducted from the remaining treatment balance payable at the appointment.
If a service is free or does not require a deposit, this will be clearly shown during booking.
If the proposed treatment or price changes following clinical assessment, any adjustment to the remaining balance will be explained before treatment proceeds.
Cancellations and rescheduling
Please provide at least 48 hours’ notice if you need to cancel or reschedule an appointment.
When at least 48 hours’ notice is provided, your deposit may be transferred once to a replacement appointment.
Appointments may only be rescheduled once using the same deposit. Any further change may require a new deposit.
If you cancel an appointment less than 48 hours before it is due to begin, the deposit may be retained to reflect the appointment time reserved and any reasonable losses incurred.
We recognise that genuine emergencies and unexpected illness can occur. These circumstances will be considered fairly and individually.
Nothing in this policy affects any cancellation or refund rights you may have under applicable UK consumer law.
Missed appointments
If you do not attend your appointment and have not contacted us beforehand, this will be treated as a missed appointment.
The deposit may be retained, and a new 20% deposit will normally be required before another appointment can be booked.
Repeated missed appointments or late cancellations may result in future bookings being declined or full payment being requested in advance.
Late arrivals
Please aim to arrive at least 5 minutes before your scheduled appointment time. If you arrive late, your treatment time may be reduced to ensure the next client is not delayed. If you are more than 15 minutes late, we may be unable to proceed with the treatment, and the appointment may be treated as a late cancellation.
Consultations and treatment suitability
Clinical safety is our priority. A consultation is required before most treatments to assess suitability. We reserve the right to decline treatment if it is not deemed clinically appropriate or safe for you at that time. If treatment cannot proceed for clinical reasons discovered during consultation, your deposit may be refunded or credited toward a future suitable treatment.
Prescription-only treatments
Treatments involving prescription-only medicines (POMs) require a face-to-face consultation with a qualified prescriber. Noor Aesthetics & Wellness adheres strictly to UK regulations regarding the advertising and administration of POMs. Medication is prescribed specifically for you and cannot be transferred to another person.
Age requirements
You must be at least 18 years old to receive injectable cosmetic treatments. We may request valid photo identification to verify your age. Under-18s are not permitted in the clinical area for safety and insurance reasons.
Remaining balance and prices
The remaining treatment balance is payable at the time of your appointment. We accept major credit and debit cards, as well as bank transfers. Prices are subject to change, but the price confirmed at the time of booking will generally be honoured unless the treatment plan is adjusted following clinical assessment.
Cancellation by the clinic
Occasionally, we may need to cancel or reschedule appointments due to unforeseen circumstances (e.g., illness or equipment failure). Should this happen, we will contact you as soon as possible to reschedule. If we cannot provide a suitable replacement time, any deposit paid will be refunded in full.
Treatment results and refunds
Aesthetics is not an exact science, and individual results can vary. While we strive for the best possible outcomes, specific results cannot be guaranteed. Fees paid are for the professional service, clinical expertise, and products used. Refunds are not typically offered for aesthetic results. However, we offer follow-up appointments to review progress and address concerns.
Client responsibilities
You are responsible for providing accurate medical history and following all pre- and post-treatment advice provided by Noor Aesthetics & Wellness. Failure to disclose relevant medical information or follow aftercare instructions may impact treatment safety and results, and may limit our liability in the event of complications.
Conduct and safety
We maintain a professional and safe clinical environment. We reserve the right to refuse treatment or ask a client to leave if their conduct is abusive, inappropriate, or poses a safety risk to themselves or clinic staff.
Online cancellation rights
If you book an appointment online, you have a statutory right to cancel within 14 days of booking under UK consumer law. However, by booking an appointment that starts within this 14-day period, you agree that we may begin providing the service, and your right to a full refund may be limited if you cancel after the service has begun or within the clinic’s standard cancellation window.
Complaints
We aim to provide exceptional care. If you are unhappy with your experience, please let us know immediately so we can address your concerns. Formal complaints should be sent in writing to hello@nooraesthetics and wellness.co.uk.
Privacy
We process your personal and health data in accordance with our Privacy Policy and relevant UK data protection laws. Your data is used solely for clinical management and to provide you with the services requested.
Changes to this policy
Noor Aesthetics & Wellness reserve the right to amend this policy at any time. The policy in place at the time of your booking will apply. Significant changes will be updated on our website.